This privacy notice for FollowupAI (“we, us, our”), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you visit our website at followup.us or engage with us in sales, marketing, or events.
We collect personal information when you express interest in obtaining information about our products and services, or when you contact us. We may collect personal information when you provide it to us through the products and features you use. We process your information to better our services, improve security, and comply with law. We do not process sensitive personal information or collect information from third parties.
The personal information we collect may include the following:
When you use our services, we automatically collect some information, such as your Internet Protocol (IP) address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. This helps maintain the security and operation of our Services and serves our internal analytics and reporting.
We may also collect other personal information when you interact with us through customer support, participate in surveys or contests, or use our Services and make inquiries.
We may use your personal information for internal research for technological development and demonstration. This is not considered "selling" your personal information.
We keep your information as long as necessary to fulfill the purposes outlined unless a longer retention period is required by law. When obsolete, we anonymize or delete the information. If deletion is impossible, we securely store and isolate the information from further processing. We do not retain user data obtained through Workspace APIs to develop, improve, or train generalized AI and/or ML models.
If you use certain AI features, we may share information by sending it through ChatGPT for processing data by AI and returning results.
If you use your Google account to register or login, we will collect certain profile information about you from the provider. The profile information often includes your name and email address, as well as other public information.
The applicable privacy law grants you rights regarding your personal information. However, they are not absolute. To exercise your rights, submit a data subject access request or contact us. In certain cases, we may decline your request as permitted by law.
These rights include:
Depending on the state where you live, you may also have the following right: To obtain a list of the categories of third parties to which we have disclosed personal data.
You may review, change, or terminate your account at any time. If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us.
Our servers automatically collect diagnostic, usage, and performance information, which we record in log files. Log data may include settings and information about your activity in the Services (such as date/time stamps of usage, pages and files viewed, searches, and other actions taken), device event information (such as system activity, error reports, and hardware settings).
We collect and store credit card information to process payments and provide our services. This data may include:
We use your credit card information solely for managing subscriptions and billing, we do not share your credit card information with third parties.
All sensitive data is encrypted using AES-256 encryption. Access to sensitive data is restricted through role-based access controls and extra authentication.
We may use cookies and similar technologies to gather information when you interact with our Services. Such technologies help maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and support analytics and advertising.
We do not knowingly collect or market data from children under 18. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such a minor’s use of the Services. If we learn that we have collected personal information from users under 18, we will deactivate the account and delete such data promptly. If you become aware of any data we may have collected from children under 18, please contact us at info@followup.us.
If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. We may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Most web browsers and some mobile operating systems/applications have a DNT feature/setting to signal privacy preference not to have data about online browsing activities monitored and collected. Currently, no uniform technology standard for recognizing and implementing DNT signals has been finalized, so we don't respond to DNT browser signals or any other mechanism. If a standard is adopted in the future, we will inform you in a revised privacy notice.
We must inform you that we do not respond to web browser DNT signals due to the lack of an industry or legal standard for recognizing them.
If you are a California resident, you may have the right to request access to, correct, obtain a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your data. These rights may be limited by applicable law.
If you have any questions about this Privacy Policy, please contact us at:
Email: info@followup.us